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Prodigy Benefit Management
Participant Story

Telemedicine Turns a Friday Injury Into Fast, Affordable Care

The Problem

Scenario: A Friday afternoon in the summer. A 9-year-old boy falls out of a tree and immediately complains of severe wrist pain.

His mom’s first thought is the emergency room—but she hesitates. She’s worried about spending hours in a waiting room “just to be told to get an X-ray,” and she wants to avoid an expensive ER visit unless it’s absolutely necessary.

The Solution

Program in action: Instead, she calls the program’s telemedicine provider.

  • In less than 15 minutes, she’s speaking with a medical professional.
  • The clinician guides her step-by-step on how to use her phone camera so he can visually assess the wrist.
  • While he can’t make a definitive diagnosis via video, he recognizes the urgency and immediately arranges STAT outpatient imaging.

What happened next is the difference-maker:

  • They arrive for imaging and are seen right away because the images were ordered STAT by a doctor.
  • Before she even gets home, the telemedicine clinician calls back—because the imaging results were sent electronically and reviewed immediately.

Diagnosis: A fracture.

Key Outcomes at a Glance

Resolution:

  • The clinician arranges a STAT outpatient orthopedic visit to set and cast the wrist.
  • Again, they experience minimal wait because it’s a physician-ordered urgent visit.

Outcome: In a little over three hours from the fall, her son has:

  • X-rays completed
  • A confirmed diagnosis
  • A cast applied
  • And is back home playing video games—proudly showing off his cast to his friends like any other 9-year-old.

Why it matters:

This family avoided an expensive, time-consuming ER visit while still getting high-quality, timely care. The only insurance charges were for the outpatient imaging and orthopedic visit—far less than what an ER visit typically costs for the same injury. Just as importantly, mom saved hours of time and stress while getting her child exactly the care he needed.

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